Guarantee 1 year for all router
Following features indicate your device hardware is ok
1 The first LED flash while booting in 1-2 mintues
2 Ethenet or Wi-Fi of my device is availabe for connectiong
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Two types of issues:
1 my device issue
2 other devices issue
Issue 1:Connected my device’s Wi-Fi or ethernet,Wechat ok,but vpn dead
For issue 1: It will be fixed automatically in 1~30 mintues, if issue exist over 30 mintues, Please connect me
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Issue 2:Connected my device’s Wi-Fi or ethernet,no internet,wechat dead
Issue 2 means my device did’t connect your home of office internet
Following cause issue 2
A needs renew ISP
B your devices/cables/power issue
C outside of ISP line failure
D Personal-Series issue while using wi-fi uplink model
Uplink means: Wi-Fi of home/office etc



Following cause D issue
1 Home Wi-FI name and password has been changed
2 Home Wi-Fi is too far away from my device

Solustion: if issue still exist after fixed 1 or 2,then use ethenet cable way(only for blue+ and small bule),or reset home router to factory for default wifi value.
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Ps:
In my device’s network,If some phones or PCs have problem but others are ok,it’s not my system problem,please check its settings or ask someone else for help
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How to verify vpn network is ok?
One of your device can access www.google.com.hk means vpn ok